Mar 24
Cardiff Volunteers

Mutual Aid Volunteering in Cardiff

Cardiff Council COVID-19 Volunteer Task Force

Cardiff Council has launched Together For Cardiff to enable residents look to support each other during the COVID-19 outbreak.

The Council is encouraging anyone who would like to volunteer their time helping others affected by the current situation to co-ordinate their efforts through the Volunteer Cardiff website, which can provide information about current volunteer opportunities.

The website acts as a brokering service, matching people who want to help with volunteering opportunities across the city and will help safeguard volunteers and those they are seeking to help by managing connections in an appropriate way, including facilitating DBS checks where necessary.

While welcoming the community response and tide of good will prevalent across the city at the moment, the Council also wants to alert individuals who will be receiving help to the possibility of potential scams or opportunists taking advantage at this time.

(Full Cardiff Council Newsroom Story)

In addition to co-ordinating opportunities, the Council is issuing guidance to volunteers and those in need of support to ensure both parties can stay safe and to protect people’s welfare.

Voluntary Mutual Aid Groups in Cardiff

Inspired by the national Covid-19 Mutual Aid UK website, groups of volunteers supporting local community groups are organising mutual aid across Cardiff during the Covid-19 outbreak in the UK. They are focusing on providing resources and connecting people to their nearest local groups, willing volunteers and those in need. Click here to find your local group. [If you have people you are concerned about in other parts of the UK, you might be able to help them by contacting their local mutual aid group]

Tips & Guidelines for Volunteers & Members of the Public


  • Do not enter people’s homes even if invited
  • Where possible visit in pairs
  • When visiting people, maintain at least 1 metre (3 feet) distance between yourself and anyone
  • Avoid close contact with people who have symptoms of coronavirus
  • Only travel on public transport if you need to
  • Do not give out your personal phone number, address, social media account details or other personal identification to individuals
  • Do not give or lend money to individuals, or take personal payments for tasks


Everyone should do what they can to stop coronavirus spreading. It is particularly important for people who are 70 or over, have a long-term health condition, are pregnant and or have a weakened immune system

  • Do not give out your bank details, PIN number or passwords
  • Never hand over your card for someone to visit the shops on your behalf
  • Ask the person for identification to confirm it is the person you are expecting to visit you
  • If someone claims to be from a company or organisation, always ask and check identification, if unsure find the number of the company independently from a directory and phone to check
  • Use a door chain to put you in control and consider using a password scheme
  • Ask for a receipt for any shopping before providing any money – do not pay cash in advance (for example for groceries)
  • Avoid close contact as much as possible
  • Groceries should be left on your doorstep. Do not permit any volunteer into your home under any circumstances

Other Frequently Asked Questions

Covid-19 Mutual Aid UK FAQs

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